Guest Services

Concierge

The Concierge provides a variety of personalised services and information to entitled guests enquiring at the Concierge Lounge. The Guest Services team actively listen and extend assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition; a great sense of humour; outstanding hospitality; focused customer service, strong communication and organisational skills and effective decision-making abilities are mandatory for this role. Candidates must have experience as a Concierge in a large luxury resort, and experience as part of a team of Front Desk professionals delivering problem resolution to suite guests. Contract lengths are 6 months & 3 weeks continuous employment followed by a 6-8 week work break on completion of contract.  

Hiring requirements:

  • Minimum of one years hospitality management experience in an upscale hotel, resort or cruise line.
  • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university preferred.
  • Very strong communication, organisational, problem solving, decision making, and interpersonal skills.
  • Superior customer service, team building and conflict resolution skills.
  • Basic computer software skills required.

Guest Relations Officer

The Guest Relations Officer is responsible for resolving guests’ problems and cash and guest account services such as accepting cash payments, cashing checks, or exchanging foreign currencies. Candidates must possess strong communication and organisational skills, customer service skills and decision-making skills. Experience in a customer contact position within the hospitality industry and cash-handling experience with good understanding of exchange rates is preferred. Language skills are a bonus. Contract lengths are 6 months & 3 weeks continuous employment followed by a 6-8 week work break on completion of contract.  

Hiring requirements:

  • Minimum of one years hospitality management experience in an upscale hotel, resort or cruise line.
  • Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university preferred.
  • Very strong communication, organisational, problem solving, decision making, and interpersonal skills.
  • Superior customer service, team building and conflict resolution skills.
  • Basic computer software skills required.

Junior Guest Relations Officer

The JGRO answers enquiries pertaining to Guest Relations services and general information. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest's satisfaction. Maintains knowledge of all ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests. The JGRO will be scheduled regularly at the Guest Relations Desk to cross-train and gain the experience of the GRO duties and exposure of face-to-face interactions with guests. This will aid the JGRO in preparation for future career development within the Guest Relations Department. Contract lengths are 6 months & 3 weeks continuous employment followed by a 6-8 week work break on completion of contract.  

Hiring requirements:

  • Minimum one year experience in a customer contact position within the food, beverage, hotel, cruise ship or related industry.
  • Ability to operate a telephone switchboard console and deal with high call volume effectively.
  • Superior customer service and conflict resolution skills.
  • Very strong communication, problem solving, decision making, and interpersonal skills.
  • Diploma or degree in Hotel/Hospitality or related field preferred.

Assistant Front Desk Manager

Assistant Front Desk Managers help deliver industry-leading customer service to our guests by supervising, motivating, and coaching members of the Guest Services team. They provide a variety of services in the Guest Services desk; help balance the operational needs between the Financial and Guest Services divisions; oversee and plan a balanced front desk schedule; and ensure maximum compliance with all internal requirements and external authorities. Candidates must have front-of-the-house supervisory experience in an upscale cruise line, hotel, or resort as well as working knowledge of US cash handling procedures and foreign exchange. Contract lengths are 6 months & 3 weeks continuous employment followed by a 6-8 week work break on completion of contract.  

Hiring requirements:

  • Minimum of two years hospitality management experience in an upscale hotel, resort or cruise line.
  • Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
  • Excellent management skills in a multicultural and dynamic environment.
  • Very strong communication, problem solving, decision making, and interpersonal skills.
  • Superior customer service, team building and conflict resolution skills.
  • Knowledge of the principles and processes for providing personalised services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
  • Strong planning, coaching, organising, staffing, controlling, and evaluating skills.
  • Intermediate computer software skills required.
  • Possess a good understanding of numbering flow "Debits/Credits", adjusting entries and corrections.
  • Ability to build amicable relationships interdepartmentally with managers on ship and shore side.

Shore Excursions Staff

As our beautiful ships sail to many exciting destinations around the world, the Shore Excursions team helps our guests maximise their visits to the different ports by promoting, explaining, and offering tours and packages before they go ashore. Shore Excursions Staff employs effective marketing strategies and executes tactical plans to achieve financial targets. Shipboard experience and language skills are preferred, but candidates with strong sales experience and excellent public speaking skills are welcome to apply. A sales background and knowledge of itineraries, ports and tours in Asia, Australia, the Caribbean, Europe, North America, and South America are preferred. Contract lengths are 6 months & 3 weeks continuous employment followed by a 6-8 week work break on completion of contract.  

Hiring requirements:

  • Knowledge of ports and tours is required.
  • Sales background is beneficial.
  • Excellent public relations skills.
  • Excellent public speaking skills
  • Very strong communication, problem solving, decision making, and interpersonal skills.
  • Superior customer service, team building and conflict resolution skills.
  • Strong planning, coaching, organising, staffing, controlling, and evaluating skills.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Intermediate computer software skills required.
  • Possess a good understanding of numbering flow “Debits/Credits”, adjusting entries and corrections.

Please Note

You'll need to have a minimum of one years' work experience relative to the position you are applying for. You'll also need a passport valid for at least one year and a pre-employment medical before joining a ship at your own expense. All crew members need to agree to the company conducting a criminal background check prior to boarding.